Your crew's story is yours.

01Who we are

Our Little Crew is made and operated by Kyle Behrend Pty Ltd (ACN 699 700 000, ABN 88 699 700 000), a company incorporated in Australia. In this policy, "we", "us" and "our" mean Kyle Behrend Pty Ltd.

We aim to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you live somewhere with additional privacy rights, such as the United Kingdom, the European Economic Area or a US state with its own privacy law, we will honour those rights when they apply to you.

Questions, requests and complaints go to hello@ourlittlecrew.app.

02What we collect

What we hold depends on how you use the app. The app has a local mode that does not need an account, and a shared mode for households and small sanctuaries.

Local mode, no account

Animal profiles, reminders, observations, weights and the photo copies you choose are saved on your iPhone only. We cannot see them. They are included in your normal iPhone backup if you have one turned on.

Account and sign-in

• Sign in with Apple: the identifier Apple gives us for your account, the name you choose to share and your email address or Apple private relay address.
• Email code sign-in: your email address, and the one-time codes we send to it while you sign in. Codes expire within an hour and are not reused.
• Session details: tokens that keep you signed in, stored in your iPhone's Keychain.
• Display name: the name other carers in your crew see.

Shared crew records

When you create or join a shared crew, the records you and your fellow carers add are stored on our servers so everyone in the crew can see them. This includes animal profiles, species and breed, birthdays, microchip and vet details you choose to enter, care reminders and completions, observations and notes, weights, photo copies, personal drawings you keep, and who in the crew did what.

Photos

The app imports only the photos you pick or take. It does not scan your photo library. Imported photos are resized copies, up to 2048 pixels on the longest side. Your originals stay in your Photos library and are never changed.

Optional location and weather

If you choose to add a town or tap "Use my location", the app saves an approximate area for your crew so it can show local weather. Coordinates are sent to Apple's WeatherKit service to fetch the forecast. The app never tracks your location in the background.

Device and notification details

For shared reminders, we keep a push notification token for each device you sign in on, plus delivery records that tell us whether a reminder was sent.

Support messages

If you email us, we keep your message and our reply so we can help you and improve the app.

What we do not collect

• No advertising identifiers.
• No third-party analytics or behavioural tracking.
• No contacts, calendars beyond the one you link, or health data.
• No audio recordings. Dictated notes are transcribed on your iPhone and the audio is discarded.

03How we use it

• To run the app and keep a shared crew in sync between carers.
• To send sign-in codes, crew invitations and confirmation codes by email.
• To deliver care reminders to your devices and to the other carers in your crew.
• To show local weather when you have chosen a location.
• To provide the optional AI features described below, only when you turn them on.
• To prepare the exports and care sheets you ask for.
• To answer your support requests and fix problems.
• To keep the service secure, prevent abuse and meet our legal obligations.

We do not use your records, photos or notes to train AI models, and we do not sell or rent personal information to anyone.

04AI features

Three optional features use an outside AI provider. Each one is off until you turn it on and asks you clearly before anything is sent. Photo suggestions and note help remember your choice for that account on that iPhone and can be switched off again in Settings. Personal drawings ask for permission each time.

Suggestions are always shown to you for review before anything is saved, and AI guesses can be wrong. The app never uses a photo to diagnose, estimate weight or age, or make health claims.

Our requests to the photo and note providers ask them not to collect or train on the content and disable fallback providers. Providers may still keep short-term operational logs under their own terms, so we do not promise zero retention on their side. Our server keeps a cached result for each request so a repeated request does not cost you a second call; see how long we keep it.

05Who we share with

We share personal information only with the people you choose and the service providers we need to run the app.

People you choose

• Carers in your crew. Everyone in a shared crew can see the whole crew's records. Owners can invite and remove carers.
• People you send files to. Vet reports, sitter care sheets, share cards and exports go to whoever you pick in the share sheet. Once a file leaves the app we cannot recall it.
• Your linked calendar. If you connect a calendar, animal names, reminder titles and due dates are copied into it. Anyone who shares that calendar can see them.

Service providers

We may also disclose information when the law requires it, to protect the safety of a person or animal, or as part of a sale or restructure of the business, in which case this policy would still apply to the transferred information.

06Where data is stored

Local records stay on your iPhone. Shared crew records are stored with Supabase in its Tokyo, Japan region. Emails are sent through Resend and AI requests are processed by OpenRouter and Google, which operate mainly in the United States. Apple processes sign-in, notification and weather requests in its own regions.

By using the shared features you agree to your information being stored and processed in these countries. We choose providers with strong security practices and contractual privacy commitments, but overseas laws may differ from Australian law.

07How long we keep it

• Shared crew records stay until you or another owner deletes them, resets the crew or deletes their account.
• Account details stay until you delete your account.
• Sign-in and confirmation codes expire within an hour of being issued.
• Invitations expire after a short window, usually two days, or when used or revoked.
• Cached AI results are cleaned up as new requests arrive. Old results are usually removed within days, but we do not guarantee a fixed deletion deadline.
• Push delivery records and server logs are kept only as long as needed to run and troubleshoot the service.
• Support emails are kept while we handle your request and for a reasonable period afterwards.

Backups made by our providers may hold a copy for a limited time after deletion before they are overwritten.

08Your choices

• Use the app without signing in. Local mode never contacts our servers.
• Turn photo suggestions and note help on or off in Settings. Personal drawings ask each time.
• Allow or deny notifications, location, camera, microphone, speech and calendar access in iOS Settings. Each permission is asked for only when you first use that feature.
• Remove a carer from your crew, or leave a crew you have joined.
• Disconnect a linked calendar.
• Sign out on any device. Signing out keeps an account-specific cache on that device so you can sign back in; deleting the app removes it.

09Export and deletion

Export

From Settings you can prepare a full ZIP export containing your records, photo copies and kept drawings, including archived animals. You can also create a PDF care summary. Exports are made on your iPhone and you choose where they go.

Crew reset

An owner can reset a crew. You request a code by email, enter it in the app and confirm. The crew's records, photos, drawings, reminders and invitations are then deleted for every carer. Your sign-in account stays.

Account deletion

You can delete your account from inside the app under Settings. You confirm with a code sent to your email. Deleting your account removes your sign-in identity and every crew you solely own. If you are a carer in someone else's crew, the shared records stay with that owner and your name is removed from them.

Deletion cannot recall exports you have saved, files you have shared, calendar entries in a calendar you linked, or copies cached on other carers' devices. You can also email us to request access to, correction of, or deletion of your information and we will respond within a reasonable time, normally 30 days.

10Security

Shared records travel over encrypted connections and are stored with row-level access rules so only members of a crew can read that crew's data. Sign-in tokens live in the iPhone Keychain. Reminder notifications show private details only on a device that is signed in and permitted; other devices receive a generic alert. Crew resets and account deletions require an emailed code.

No system is perfectly secure. If we become aware of a breach that is likely to cause you serious harm, we will notify you and the regulator as the law requires.

11Children

Our Little Crew is designed for adults and families. Accounts must be created by someone aged 13 or over. A parent or guardian may add a younger family member to their household crew as a carer under their own supervision. If you believe a child has created an account without permission, email us and we will delete it.

12This website

This website uses no cookies, no analytics and no tracking pixels. Vercel, our hosting provider, keeps standard server logs, such as IP address, browser type and the pages requested, for security and reliability. The email signup on the home page is not connected yet and does not collect addresses. When it is, this section will describe exactly what happens to your email.

13Changes

We will update this policy when the app changes. The version and date at the top always tell you which policy applies. For material changes we will take reasonable steps to let signed-in users know, for example with a notice in the app.

14Contact and complaints

Tell us if you think we have handled your information in a way that breaks this policy or the law. We will investigate and reply. If you are in Australia and are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.