Here to help.

No. Choose "Start my crew" on the welcome screen to keep records on your iPhone only. Sign in later if you want to share a crew with other carers or keep records across devices.

Use Sign in with Apple, or enter your email address and type the code we send you. Codes expire after an hour; request a new one if yours has lapsed. Check spam if the email does not arrive within a minute or two. The sender is hello@ourlittlecrew.app.

No. Your account is tied to that relay address. Just keep using Sign in with Apple. Signing in with your personal email instead would create a separate account with its own crew.

Any iPhone running iOS 18 or later. The app is designed for iPhone and is not yet optimised for iPad.

Sign in, then go to Settings → People with access and create an invitation. Each invitation is single-use and expires after a short time. Send it only to someone you trust: every carer can see and edit the whole crew.

Owners can remove a carer from Settings → People with access. They lose access straight away. Anything they already exported stays with them.

Yes. Create a sitter care sheet from an animal's page or Settings. It is a PDF you send however you like. Medical history, microchip and private notes are left out unless you switch them on.

1. Check iOS Settings → Notifications → Our Little Crew is allowed.
2. Check the reminder itself has alerts switched on.
3. Check Focus modes and Scheduled Summary are not holding them.
4. For a shared crew, make sure you are signed in on that device.

If they still do not arrive, email us with the reminder name and the time it was due.

Private details appear only on a device that is signed in to that crew. A signed-out device receives a generic alert so nothing personal shows on a lock screen.

Yes. Settings → Copy reminders to my calendar lets you choose a calendar you can write to. The app copies animal names, reminder titles and due dates for the next 90 days and keeps them updated. Anyone who shares that calendar will see them. Disconnect in the same place.

Photo suggestions guess a species and breed from one photo you pick. Note help turns a dictated or typed observation into tidy fields. Personal drawings make a decorative illustration from a saved photo. All three are off by default, ask you the first time, and show you the result to review before anything is saved. Our privacy policy lists exactly what is sent and where.

Settings → AI photo suggestions and AI help with observations each have their own switch. Personal drawings ask for permission on the animal's page each time you request one. Turning a switch off stops future requests for that account on that iPhone.

That happens. Edit the field before saving, or discard the suggestion. The app never uses a photo to diagnose or to estimate weight, age or health.

Settings → Data & privacy → Export records, photos & drawings. A ZIP with your records, photo copies and kept drawings is prepared on your iPhone and you choose where to save or send it. A PDF care summary is also available for vet visits.

Settings → Data & privacy → Delete my account. We email you a confirmation code; enter it and confirm. This removes your sign-in identity and every crew you solely own. If you are a carer in someone else's crew, their records stay and your name is removed. Export first if you want to keep a copy.

Crew reset wipes one crew's records, photos and reminders for every carer but keeps your sign-in account. Account deletion removes your account and the crews you solely own.

Open the app again. The recovery screen lets you finish with the original code. If it will not complete, email us and we will check the status. Do not sign in with Apple again while a deletion is pending.