Here to help.

No. Choose "Start my crew" on the welcome screen to keep records on your iPhone only. Sign in later if you want to share a crew with other carers or keep records across devices.

Use Sign in with Apple, or enter your email address and type the code we send you. Codes expire after an hour; request a new one if yours has lapsed. Check spam if the email does not arrive within a minute or two. The sender is hello@ourlittlecrew.app.

If your account already has a password, choose "Use a password instead" on the email sign-in screen. If you have forgotten it, use an email code to sign in. You do not need to create a new account.

No. Your account is tied to that relay address. Just keep using Sign in with Apple. Signing in with your personal email instead would create a separate account with its own crew.

iPhone with iOS 18 or later, and iPad with iPadOS 18 or later. Sign in to the same Our Little Crew account on each device to keep your crew together.

With Family or complimentary sharing access, sign in, then go to Settings → People with access and create an invitation. Each invitation is single-use and expires after a short time. Send it only to someone you trust: every carer can see and edit the whole crew.

Owners can remove a carer from Settings → People with access. They lose access straight away. Anything they already exported stays with them.

Yes. Create a sitter care sheet from an animal's page or Settings. It is a PDF you send however you like. Medical history, microchip and private notes are left out unless you switch them on.

1. Check iOS Settings → Notifications → Our Little Crew is allowed.
2. Check the reminder itself has alerts switched on.
3. Check Focus modes and Scheduled Summary are not holding them.
4. For a shared crew, make sure you are signed in on that device.

If they still do not arrive, email us with the reminder name and the time it was due.

Private details appear only on a device that is signed in to that crew. A signed-out device receives a generic alert so nothing personal shows on a lock screen.

Yes. Settings → Copy reminders to my calendar lets you choose a calendar you can write to. The app copies animal names, reminder titles and due dates for the next 90 days and keeps them updated. Anyone who shares that calendar will see them. Disconnect in the same place.

Photo suggestions guess a species and breed from one photo you pick. Note help turns a dictated or typed observation into tidy fields. Personal drawings make a decorative illustration from a saved photo. All three are off by default, ask you the first time, and show you the result to review before anything is saved. Our privacy policy lists exactly what is sent and where.

Settings → AI photo suggestions and AI help with observations each have their own switch. Automatic personal illustrations have a separate switch under Settings → AI photo suggestions. When enabled, saved animal photos can be sent to make drawings, which are saved in their gallery while the app is open. Turning a switch off stops future requests for that account on that iPhone.

Free crews can make up to 5 personal drawings, and Solo, Family and complimentary crews up to 50, in any rolling 30-day period. Smaller daily and per-animal limits also apply. Drawings that fail don't count. When you reach the limit, the app says so; more open up as older drawings pass 30 days. Kept drawings, cutouts and photo cards keep working. Photo suggestions, note help and storage have fair-use limits to keep the service affordable.

That happens. Edit the field before saving, or discard the suggestion. The app never uses a photo to diagnose or to estimate weight, age or health.

Settings → Data & privacy → Export records, photos & drawings. A ZIP with your records, photo copies and kept drawings is prepared on your iPhone and you choose where to save or send it. A PDF care summary is also available for vet visits.

You and existing carers can continue viewing and exporting saved records while the crew and service remain available. With one active animal, you can continue using free care. If you have more than one, new entries, edits, uploads and AI pause; you can archive extra animals to return to one free active animal without deleting their history. New invitations need an available Family or complimentary carer place. There is no automatic deletion or 30-day export deadline just because membership ends. Existing scheduled reminders remain subject to your device settings and delivery conditions.

The public release includes one active animal free for one person across their own devices. Solo and Family each include up to 50 active animals per crew. Family also includes two invited carers. Archived animals keep their history and do not use an active animal place. Restoring an animal uses a place. For a larger crew, email us to arrange access.

Existing early testers keep permanent complimentary Family access, with their existing animals and carers. There is no automatic charge. If you have only used the app on your device without an account, contact us so we can connect that access to your account. Keep the app installed and your records in place while we help.

When purchases are available, manage cancellation in your Apple Account's subscriptions settings. Deleting the app or your Our Little Crew account does not cancel an Apple subscription. To restore, sign in to the same Our Little Crew account and the Apple Account that made the purchase, then choose Restore purchases on the membership screen. Family includes the owner and two carers; only the owner needs to buy that crew's membership.

Settings → Data & privacy → Delete my account. We email you a confirmation code; enter it and confirm. This removes your sign-in identity and every crew you solely own. If you are a carer in someone else's crew, their records stay and your name is removed. Export first if you want to keep a copy. Cancel any Apple subscription separately in your Apple Account settings.

The app disconnects Apple authorization during deletion when it has retained a usable sign-in token. Older accounts without one receive a manual Apple settings step after their app data is deleted. Follow any recovery instructions if deletion is interrupted.

Crew reset wipes one crew's records, photos and reminders for every carer but keeps your sign-in account. Account deletion removes your account and the crews you solely own.

Open the app again. The recovery screen lets you finish with the original code. If it will not complete, email us and we will check the status. Do not sign in with Apple again while a deletion is pending.